On-call phone service for maintenance and repair companies
Do your maintenance contracts promise 24/7 response? Aleo Center takes your customers’ calls at night, at weekends and on public holidays, qualifies the fault, alerts your on-call technician and follows up until the job is picked up. Your technicians sleep when nothing is urgent, and your customers always reach someone.
Request a quote+33 3 80 78 71 02
They trust us
Who is it for?
- heating, ventilation and air conditioning
- commercial and industrial refrigeration
- lift companies (breakdown calls)
- automatic doors and closures
- industrial electrical work, networks and telecoms
- multi-technical maintenance
- To confirm – C2: sectors active today
What we do for you
- Identify the customer, site and equipment
- Qualify the fault according to your criticality criteria
- Alert the on-call technician, follow up and escalate according to your rules To confirm – C5
- Log the request in your tool or send it by email To confirm – C6
- Call log available online, call statistics To confirm – B4
Your response times, kept
If your contracts guarantee a response time, our instructions and follow-ups are built around it. To confirm – C7: answer time, examples
FAQ
Can you manage several on-call levels?
To confirm – C5
Do you handle lift car emergency alarms?
To confirm – C2
How long does set-up take?
To confirm – B6