Telephone answering service
An outsourced telephone answering service takes your calls on your behalf, in your company’s name, when you cannot pick up. At Aleo Center, salaried secretaries based in Dijon answer 24/7, following your instructions.
Request a quote+33 3 80 78 71 02
It is also called a virtual receptionist, outsourced switchboard or telephone secretary service: the principle is the same.
They trust us
Who is it for?
Tired of constant interruptions? Is your front desk overloaded, are you missing calls? A telephone answering service helps small and large organisations alike:
- independent and allied health professionals
- tradespeople, small and medium-sized businesses
- healthcare and home care providers
- social housing providers
- maintenance and repair companies with 24/7 on-call contracts
Our services
- Call answering: we answer in your company’s name, screen and route calls following your instructions.
- Message taking: every message is noted carefully and passed on immediately.
- Appointment booking: we check your shared online calendar and book appointments. To confirm – B3: compatible calendar tools
- Call-backs: callers never reach voicemail; we arrange a convenient time for you to call back.
- Overflow calls: when your switchboard is busy or closed, calls are routed to us.
- Order taking and outbound calls on request. To confirm – B1
How it works
- Your instructionsyou define how to answer, what information to collect and whom to alert.
- Trainingour operators are trained on your account before go-live.
- Call forwardingyou forward your line to our call floor, permanently or by time slot.
- Reportsevery call is logged; you receive messages by email and can view them in our web application. To confirm – B4
Why Aleo Center?
- Based in France: our secretaries work in Dijon, not abroad.
- 24/7, 365 days a year: nights, weekends and public holidays included.
- Real people, with a smile: you can hear a smile on the phone. Our team enjoys helping the people who call.
- A stable team: salaried operators, trained in-house. To confirm – A3, A4
- Controlled costs: cheaper than an extra employee, with no payroll costs or cover to organise. To confirm – B5: pricing model
FAQ
What is a telephone answering service?
An outsourced service that answers your calls on your behalf, in your name, when you are away, busy or closed. Messages and urgent requests are passed on following your instructions.
Telephone answering, virtual receptionist, outsourced switchboard: what is the difference?
In practice, none: these terms describe the same service. An external team answers your calls in your name, takes messages and bookings and passes on every request following your instructions.
Do your callers know they are talking to a service provider?
No, unless you want them to. We answer in your company’s name; the service is invisible to your clients and partners.
How much does it cost?
To confirm – B5
Is there a minimum contract term?
To confirm – B6
How do I receive my messages?
By email (as calls come in or as a summary), by phone when you take your line back, or online in our web application. To confirm – B4