On-call phone service for social housing providers
In the evening, at night and at weekends your offices are closed, but your tenants still need help. Aleo Center answers their calls in your name, qualifies the emergency, dispatches the contractor and sends you a report the next day. For a worried tenant, that means a calm, attentive voice instead of voicemail.
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They trust us
Calls we handle
- water leaks and water damage
- heating or hot water failure
- power failure in common areas
- blocked doors, gates or car park doors
- broken-down lifts (passed on to the lift company)
- blocked drains, safety issues in the home
- To confirm – C1: other frequent reasons
How we work with you
- Your instructions per building: contractors, night numbers, urgency thresholds, when to call your on-call manager.
- Tenant reception in your organisation’s name.
- Qualification: what can wait for opening time waits; real emergencies are handled straight away.
- Dispatch of the contractor, follow-up if needed, and information to your on-call manager when your rules say so.
- Report of every call and action. To confirm – C1: format, tool, integration
Our experience
Since 2002, the public housing office of the Côte-d’Or has trusted us with its tenants’ calls outside opening hours. To confirm – D1, D2: current reference, public tenders, other citable providers
FAQ
Do you answer in our organisation’s name?
Yes. Your tenants call your emergency number and are greeted in your organisation’s name.
Is our on-call manager called every time?
No. They are only contacted in the cases you have defined; everything else is handled by our call floor and reported to you.
Do you respond to public tenders?
To confirm – D2