Our commitments
A reliable answering service rests on five commitments: operators trained on your account, full traceability, contractual confidentiality, a secure call floor and a team that works in good conditions.
Versatility and flexibility
- More than 100 clients of all sizes and sectors. To confirm – A5
- All our operators are trained on arrival (120 hours on average) and hired on permanent contracts. To confirm – A3
- They are versatile and can answer for any of our clients, invisibly for the caller.
- You define the specifications; every operator is trained on your account before go-live.
Traceability
- Every call is logged in real time in a digital call log: history and details of every call received or made on your behalf.
- Messages passed on by email, by phone or online. To confirm – B4
- Optional call recording.
- Reporting as you prefer: as calls come in, daily or weekly.
Confidentiality
- Strict confidentiality about your business and the calls handled for you.
- Every employee is bound by contract, including after they leave.
- Using a service provider stays invisible to your clients and partners.
Security
- Technical: backup generator, UPS, backup lines and internet connection, redundant PBX, access control, 24/7 maintenance contracts. To confirm – E1
- Human: lone-worker protection, flexible rotas, fast reinforcements, staff hired subject to a clean criminal record. To confirm – E2
Comfort
- Air-conditioned, spacious and bright call floor on boulevard Winston Churchill in Dijon since 2019.
- Multi-level sound insulation.
- Visits welcome by appointment.